Privacy Policy
Hartness Home Improvements, based in Strathaven, South Lanarkshire, is committed to protecting your privacy and ensuring the security of your personal information in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, including our contact form. By using our website or submitting your information, you agree to the practices outlined in this policy.
1. Information We Collect
We collect the following types of information when you interact with our website:
Contact Form Data: When you submit our contact form, we collect your name, email address, and the message you provide to inquire about our home improvement services.
Website Usage Data: We automatically collect IP address and user agent metadata (e.g., browser type, operating system) to analyze website performance and enhance user experience. This data may be collected using cookies or similar technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
To respond to your inquiries submitted via the contact form and provide information about our services in Strathaven and South Lanarkshire.
To manage and process your requests for quotes or consultations.
To improve our website’s functionality and user experience through analysis of usage data.
To comply with legal obligations, such as responding to lawful requests from authorities.
We will not use your personal information for marketing purposes unless you explicitly consent to receive communications from us (e.g., via an opt-in checkbox on the contact form).
3. Legal Basis for Processing
We process your personal data under the following legal bases, as defined by the UK GDPR:
Consent: When you submit your name, email address, and message via the contact form, you consent to us using this information to respond to your inquiry.
Legitimate Interests: We process IP address and user agent metadata to monitor website performance, ensure security, and improve user experience, where these interests do not override your rights.
Legal Obligation: We may process your data to comply with applicable UK laws or regulations, such as responding to data subject requests.
4. Data Storage and Security
Your personal information is stored securely on systems accessible only to authorized personnel at Hartness Home Improvements. We implement appropriate technical and organizational measures, such as encryption and access controls, to protect your data from unauthorized access, loss, or misuse. Contact form data is retained only for as long as necessary to fulfill your inquiry or as required by law (typically up to 6 years for business records under UK law). IP address and user agent metadata are anonymized where possible and retained for a limited period for analytics purposes.
5. Sharing Your Information
We do not sell, trade, or share your personal information with third parties, except in the following circumstances:
With trusted service providers (e.g., website hosting or email service providers) who assist in operating our website, provided they are bound by confidentiality agreements and comply with UK data protection laws.
When required by law, such as to comply with a court order or legal request from UK authorities.
To protect the rights, safety, or property of Hartness Home Improvements or others.
Any third parties we share data with are required to adhere to strict data protection standards in line with the UK GDPR.
6. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:
Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your data, subject to legal retention requirements.
Right to Restrict Processing: Request that we limit how we use your data.
Right to Object: Object to processing based on legitimate interests (e.g., use of metadata for analytics).
Right to Data Portability: Request a copy of your data in a structured, commonly used format.
Right to Withdraw Consent: Withdraw consent for processing at any time, where consent is the legal basis.
To exercise these rights, please contact us using the details below. We will respond to your request within one month, as required by law.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect IP address and user agent metadata for analytics and site performance. You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable). We will request your consent for non-essential cookies in accordance with the UK Privacy and Electronic Communications Regulations (PECR).
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. International Data Transfers
As a UK-based business, we primarily store and process your data within the UK. If any data is transferred outside the UK (e.g., to service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to comply with UK GDPR requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or UK legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions, concerns, or wish to exercise your data protection rights, please contact us at:
Email: [email protected]
We are committed to addressing your inquiries promptly and transparently in accordance with UK data protection laws.
© 2025 Hartness Home Improvements